Reviews

UPDATE: Smith & Son assisted us in replacing our whole house water filtration system.. they went above and beyond including helping to obtain the correct replacement system too! Awesome! We discovered a leak in the ceiling of our garage after a major freeze. Called Monday morning and were given an appointment Tuesday morning. Smith and Son's were on time.. efficient in their diagnosis and repair - very impressed. Smith & Son's were highly communicative throughout the process sending email confirmation and text updates on appointment schedule, arrival time, job up-date, completion and receipt. This is how it should be done! Thanks guys - you have moved to the top of our call list!

Laura Donahue

17:01 14 Apr 21

From the phone to the kitchen, the customer service was great and friendly! Chris did a thorough job and even gave great advice for preventative measures in the future. We really appreciate y’all!

Molly Kizzar

19:13 28 Apr 21

Chris was awesome. Extremely knowledgeable and personable. Best experience I have had in a long time.

Michael Hall

20:06 16 May 21

Excellent! Professional and on time. Answered all of my questions. Would definitely hire them again. Update: hired them again 4 months later to install my water heater. I still think their great!!

R Leo

23:56 14 Jun 21

They did a professional high quality job at a fair price. I’ve used them twice and highly recommend their services

John Wood

20:12 06 Apr 21

First time customer. The hot water line to our washing machine broke when I tried to remove the hose from the valve. After my wife saw an online recommendation, I called and left a detailed message. They called right back within about 5 minutes. Extremely professional and friendly on the phone. They scheduled a repair right away. Gage arrived within an hour (maybe 30 minutes?). Very friendly and professional. Made a clean and fairly small exploratory cut into the drywall and found the problem right away. He made a quick trip to pick up a new valve. Responsive, courteous, professional, affordable. Thank you thank you thank you! Smith and Son were our heroes today!

Josh Jalowiec

18:12 17 Jun 21

I had a leak problem in my front yard, so I called Smith and Son Plumbing because they had such good reviews. The person on the phone was very responsive and nice, he told me it was $27 for someone to come and take a look at the issue, if I go ahead and do the fix with them I don't have to pay the $27, only the fix, it sounded good, so I scheduled it. The plumber came next day and gave me an estimate of $630 to find the leak and fix it, I thought it was a bit expensive but they seemed to be the right choice, so I approved the estimate and scheduled the fix for next day. The plumber came next day and started digging and within 5 minutes he said: "It is the sprinkler, you better call a sprinkler guy and it will be much less expensive than a licensed plumber", he charged me $89, which was still ok, after all, I didn't expect them to come and tell me what the issue was for free. I called a sprinkler guy, he came took a look and said it is not the sprinkler, I was bit skeptical and disappointed, but he started digging to show me the issue, long story short he fixed it for a fraction of the estimate I got from Smith and Son plumbing. I am happy they did a bad diagnose, otherwise I would have spent so much money, but still I got charged $89 for a bad diagnose.

miguel angel nava perez

21:05 24 Jun 21

Gage was great! He got right to diagnosing my issue and did a fabulous job. Will definitely use you again

Jennifer Stoeber

18:54 26 Jul 21

Laura Donahue

18:25 05 Aug 21

We called Smith and Son Plumbing for the first time to replace a failed hot water heater. We have been dealing with two traditional tank heaters that never seem to last to their warranty. We have dealt with home warranty companies for years, but with horrible experience. Now that we can choose our own company, we are so glad to have found Smith and Son. They replaced the tanks with a tankless hot water heater and are incredibly professional. The day after the install we called back with two small concerns/questions and they came right away to address and resolve both! We will gladly use Smith and Son for all of our plumbing needs from now on!

Lisa Hutchinson

15:01 09 Sep 21

Chris was timely and very professional in his work. I was most impressed how quickly he found the problem, proposed a cost effective solution and completed the project. Additionally he followed up to ensure the solution was working. I would recommend Chris and Smith and Son for all my plumbing needs.

Doug Patterson

01:32 20 Oct 21

The guy who answered the phone for the appointment was very rude and sarcastic. He seems he doesn't want to take any appointments. Whenever I asked any questions he just said “I just make appointments” and ignored me. He acted like don’t waste my time and being sarcastic. At least he could try to ask someone to get my answers or redirect to someone else to have conversations with the customers. Terrible service. Bad choice to put poor service and unprofessional guy into the service desk.

Yu-Cheol Shin

15:59 21 Oct 21

Great work! came to fix the issue the same day we called them. Very professional and fair, will definitely keep them on my contacts list for future needs

I N

13:59 05 Jan 22

Performed sewer and main pressure tests to ensure no under slab leak contributing to foundation movement. Efficient and conclusive. Met expectations.

David Bickel

16:02 26 Jan 22

Gage did what he said he’d do and at the quoted price - nice! He also communicated with us timely and respectfully during the job. You just know when you are working with a service-first business that is built on quality and strong neighbor referrals. Thank you!

Mike Clarke

21:03 22 Feb 22

Amazing communication, the tech that came to my home was very courteous and patient as we asked many questions.

Erich Ehle

23:45 23 Feb 22

Plumber came out on 3/28 and did not have the necessary tools to do the leak detection tests that we had requested when we scheduled the appointment. Was told we would receive a call from the office to schedule the test. We did not receive a call so we followed up and set up an appointment for 4/4 for the leak test. Arrival window was 10-1. I received a text at 11:55 that the plumber was en route. I left work and came home and waited. Plumber never showed. Called the office at 12:55 and was told plumber was still at another job. Paid for a trip on 3/28 in which the plumber did nothing because he didn't bring the equipment to do the test that we told him we needed, and I wasted lots of time waiting around for a plumber to not call and not show. When you call the office no one seems to no what is going on. Would not recommend.

Libby Conn

18:16 04 Apr 22

After Atmos Energy injected 3x the amount of mercapten into the natural gas supply, it brought two small leaks to our attention around our water heaters in the garage. Rick was quick to respond and fix our issues for a reasonable price.

William Ho

20:11 15 Apr 22

The company was on time, very professional, very courteous, and took the time to make a personal connection. I would recommend Smith and Son Plumbing to anyone!

Brian Anderson

15:00 28 Apr 22

Needed a shower faucet replaced, actually ended up needing the whole valve replaced, as the old one was damaged. Their quote was in-line with another place I had look at it. To be completely fair to them, their final project price was substantially cheaper, as they took time to explain that if I did some of the demo work myself, the final tab would be far less. I appreciated that extra dose of honesty and communication. Very punctual as well. All aspects of the interactions were greatly positive. Hoping I don't need a plumber again anytime soon, but if I do, this will be the first place I call - and recommend to others.

Bubba & Princess

22:18 17 Jun 22

Smith and Son saved the day (and the long holiday weekend)! I could not be more appreciative. Yesterday evening, I had very low water pressure and I had leaking from what appeared to be the front of the house (it was the pressure relief valve). I had to turn off the water supply since it was drenching the yard. Momma ain't happy when water was not on demand. I called one company I had used in the past and they had no availability...I got concerned (again, momma ain't happy when she ain't got water/toilet/shower...and if momma ain't happy, well, you know...). Having the water turned off for the long weekend would have been a miserable endeavor. In addition, I wouldn't have a spot in my schedule next week to meet someone to have a repair done. I began to quickly read reviews for plumbers in the area and came across Smith & Son. When I called, they were super nice. They mentioned they had a full day scheduled for the crew, but the desperation in my voice must have been evident and they generously rearranged the schedule and made a spot for me. Rick came to my house on time, listened to my problem, automatically knew the solution, instantly gave me a quote, and level-set my expectations on what could pop-up once he got into it. I really appreciated his professionalism and straightforwardness. Great communication and answered all of my questions. The quote was in-line with what I expected (after trying to self-diagnose via google and research how much each scenario would be). The pressure relief valve is an outside repair requiring a lot of dirt to be dug up...and its July in Texas...needless to say, probably not the funnest repair for him before a long weekend when we all just want kick off early and have a little family leisure time. I am so ecstatic that it got done today. While my budget wasn't expecting a plumbing job, I knew the price was fair. Rick even put the flower bed back together as good as it was before the required digging. And the final price was no more than what Rick had level-set. No "gotcha's" or sneaky added in fees or charges...just paid what I had expected. I would highly recommend Smith & Son Plumbing. Not only are they now my "go to" for plumbing issues...I now have a great business to recommend to my friends when they ask me if I know of any good plumbers. It was a real blessing and a load of stress lifted. Thank you Smith & Son Plumbing!

K P

23:58 01 Jul 22

UPDATE: I continue to be very impressed with the service and professionalism of Smith and Son Plumbing. If you are looking to have something diagnosed and fixed without up-sell or run-around.. give them a call! UPDATE: Smith and Son was able to address issues with two toilets which never quite filled.. and even replaced the old turn-off valves which were no longer able to completely shut off the water - definitely don't want a turn-off valve failing! Thanks! UPDATE: Smith & Son assisted us in replacing our whole house water filtration system.. they went above and beyond including helping to obtain the correct replacement system too! Awesome! We discovered a leak in the ceiling of our garage after a major freeze. Called Monday morning and were given an appointment Tuesday morning. Smith and Son's were on time.. efficient in their diagnosis and repair - very impressed. Smith & Son's were highly communicative throughout the process sending email confirmation and text updates on appointment schedule, arrival time, job up-date, completion and receipt. This is how it should be done! Thanks guys - you have moved to the top of our call list!

Laura Donahue

19:58 25 Jul 22

2nd time in a month using Smith & Son services...good both times! I requested Gabriel (he is the 'Son'). Replaced the PCV outside and our water pressure increased from 40's to 80's!! Very happy to have pressure for more than one water need at the same time, and very reasonable price (I got a Senior discount, too), especially when compared to another well known plumbing company in the area.

Dawn Grundy

18:23 01 Aug 22

Rick and his crew were outstanding. Quickly and efficiently located and repaired the under slab leak. Couldn’t hardly tell they were here after completion. I will highly recommend them.

Tom Lamps

20:11 06 Aug 22

Gabriel did a great job So glad he could come back and install the new kitchen faucet Pleasant and respectful Many thanks

Kim Markuly

20:16 08 Aug 22

Rick and his crew were outstanding. Quickly and efficiently located and repaired the under slab leak. Couldn’t hardly tell they were here after completion. I will highly recommend them.

Tom Lamps

19:12 10 Aug 22

Laura Donahue

16:47 18 Aug 22

Rick the Master Plumber was very professional and knowledgeable and solved my issue quickly. Highly appreciate his fantastic service!

Patrick Coffman

22:08 13 Oct 22

Friendly and responsive. Concerned about customer satisfaction. Would highly recommend. If you are an Allen Americans fan, next game stop by their table to pickup discount card

Ed Bohnemann

18:39 02 Nov 22

A+ to the plumbers who actually showed up, when they said they would, and fixed my leaky hose bib. The price was reasonable, the repair was fast, and they were super friendly to boot. We have had a heck of a time getting a plumber to show up at all. We've had a couple say they would come, and then cancel last minute. One guy strung us along for a couple of weeks. Another showed up completely unprepared for a basic job after days of delay. Smith and Son kept their appointment with us and were very professional. We will be calling them first for future plumbing needs.

Desiree Jarboe

15:50 16 Nov 22

Replaced shut off valves in laundry. Arrived on time. Did the job promptly and well. Very polite. Good experience.

Jim Daniel

18:36 29 Nov 22

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