Our customers have some great things to say
Customer Reviews
UPDATE: Smith & Son assisted us in replacing our whole house water filtration system.. they went above and beyond including helping to obtain the correct replacement system too! Awesome!
We discovered a leak in the ceiling of our garage after a major freeze. Called Monday morning and were given an appointment Tuesday morning. Smith and Son's were on time.. efficient in their diagnosis and repair - very impressed. Smith & Son's were highly communicative throughout the process sending email confirmation and text updates on appointment schedule, arrival time, job up-date, completion and receipt. This is how it should be done! Thanks guys - you have moved to the top of our call list!
Laura Donahue
17:01 14 Apr 21
From the phone to the kitchen, the customer service was great and friendly! Chris did a thorough job and even gave great advice for preventative measures in the future. We really appreciate y’all!
Molly Kizzar
19:13 28 Apr 21
Chris was awesome. Extremely knowledgeable and personable. Best experience I have had in a long time.
Michael Hall
20:06 16 May 21
Excellent! Professional and on time. Answered all of my questions. Would definitely hire them again.
Update: hired them again 4 months later to install my water heater. I still think their great!!
R Leo
23:56 14 Jun 21
They did a professional high quality job at a fair price. I’ve used them twice and highly recommend their services
John Wood
20:12 06 Apr 21
First time customer. The hot water line to our washing machine broke when I tried to remove the hose from the valve.
After my wife saw an online recommendation, I called and left a detailed message. They called right back within about 5 minutes. Extremely professional and friendly on the phone.
They scheduled a repair right away. Gage arrived within an hour (maybe 30 minutes?). Very friendly and professional. Made a clean and fairly small exploratory cut into the drywall and found the problem right away. He made a quick trip to pick up a new valve.
Responsive, courteous, professional, affordable. Thank you thank you thank you! Smith and Son were our heroes today!
Josh Jalowiec
18:12 17 Jun 21
I had a leak problem in my front yard, so I called Smith and Son Plumbing because they had such good reviews. The person on the phone was very responsive and nice, he told me it was $27 for someone to come and take a look at the issue, if I go ahead and do the fix with them I don't have to pay the $27, only the fix, it sounded good, so I scheduled it. The plumber came next day and gave me an estimate of $630 to find the leak and fix it, I thought it was a bit expensive but they seemed to be the right choice, so I approved the estimate and scheduled the fix for next day. The plumber came next day and started digging and within 5 minutes he said: "It is the sprinkler, you better call a sprinkler guy and it will be much less expensive than a licensed plumber", he charged me $89, which was still ok, after all, I didn't expect them to come and tell me what the issue was for free. I called a sprinkler guy, he came took a look and said it is not the sprinkler, I was bit skeptical and disappointed, but he started digging to show me the issue, long story short he fixed it for a fraction of the estimate I got from Smith and Son plumbing. I am happy they did a bad diagnose, otherwise I would have spent so much money, but still I got charged $89 for a bad diagnose.
miguel angel nava perez
21:05 24 Jun 21
Gage was great! He got right to diagnosing my issue and did a fabulous job. Will definitely use you again
Jennifer Stoeber
18:54 26 Jul 21
UPDATE: Smith & Son assisted us in replacing our whole house water filtration system.. they went above and beyond including helping to obtain the correct replacement system too! Awesome!
We discovered a leak in the ceiling of our garage after a major freeze. Called Monday morning and were given an appointment Tuesday morning. Smith and Son's were on time.. efficient in their diagnosis and repair - very impressed. Smith & Son's were highly communicative throughout the process sending email confirmation and text updates on appointment schedule, arrival time, job up-date, completion and receipt. This is how it should be done! Thanks guys - you have moved to the top of our call list!
Laura Donahue
18:25 05 Aug 21
We called Smith and Son Plumbing for the first time to replace a failed hot water heater. We have been dealing with two traditional tank heaters that never seem to last to their warranty. We have dealt with home warranty companies for years, but with horrible experience.
Now that we can choose our own company, we are so glad to have found Smith and Son. They replaced the tanks with a tankless hot water heater and are incredibly professional. The day after the install we called back with two small concerns/questions and they came right away to address and resolve both! We will gladly use Smith and Son for all of our plumbing needs from now on!
Lisa Hutchinson
15:01 09 Sep 21
Chris was timely and very professional in his work. I was most impressed how quickly he found the problem, proposed a cost effective solution and completed the project. Additionally he followed up to ensure the solution was working. I would recommend Chris and Smith and Son for all my plumbing needs.
Doug Patterson
01:32 20 Oct 21
The guy who answered the phone for the appointment was very rude and sarcastic. He seems he doesn't want to take any appointments. Whenever I asked any questions he just said “I just make appointments” and ignored me. He acted like don’t waste my time and being sarcastic. At least he could try to ask someone to get my answers or redirect to someone else to have conversations with the customers. Terrible service. Bad choice to put poor service and unprofessional guy into the service desk.
Yu-Cheol Shin
15:59 21 Oct 21
Great work! came to fix the issue the same day we called them. Very professional and fair, will definitely keep them on my contacts list for future needs
I N
13:59 05 Jan 22
Performed sewer and main pressure tests to ensure no under slab leak contributing to foundation movement. Efficient and conclusive. Met expectations.
David Bickel
16:02 26 Jan 22
Gage did what he said he’d do and at the quoted price - nice! He also communicated with us timely and respectfully during the job.
You just know when you are working with a service-first business that is built on quality and strong neighbor referrals. Thank you!
Mike Clarke
21:03 22 Feb 22
Amazing communication, the tech that came to my home was very courteous and patient as we asked many questions.
Erich Ehle
23:45 23 Feb 22
Plumber came out on 3/28 and did not have the necessary tools to do the leak detection tests that we had requested when we scheduled the appointment. Was told we would receive a call from the office to schedule the test. We did not receive a call so we followed up and set up an appointment for 4/4 for the leak test. Arrival window was 10-1. I received a text at 11:55 that the plumber was en route. I left work and came home and waited. Plumber never showed. Called the office at 12:55 and was told plumber was still at another job. Paid for a trip on 3/28 in which the plumber did nothing because he didn't bring the equipment to do the test that we told him we needed, and I wasted lots of time waiting around for a plumber to not call and not show. When you call the office no one seems to no what is going on. Would not recommend.
Libby Conn
18:16 04 Apr 22
After Atmos Energy injected 3x the amount of mercapten into the natural gas supply, it brought two small leaks to our attention around our water heaters in the garage. Rick was quick to respond and fix our issues for a reasonable price.
William Ho
20:11 15 Apr 22
The company was on time, very professional, very courteous, and took the time to make a personal connection. I would recommend Smith and Son Plumbing to anyone!
Brian Anderson
15:00 28 Apr 22
Needed a shower faucet replaced, actually ended up needing the whole valve replaced, as the old one was damaged. Their quote was in-line with another place I had look at it. To be completely fair to them, their final project price was substantially cheaper, as they took time to explain that if I did some of the demo work myself, the final tab would be far less. I appreciated that extra dose of honesty and communication. Very punctual as well. All aspects of the interactions were greatly positive. Hoping I don't need a plumber again anytime soon, but if I do, this will be the first place I call - and recommend to others.
Bubba & Princess
22:18 17 Jun 22
Slab Leak Doctor is a slab leak detection & repair company that has been serving Frisco, TX for over 40 years.